The majority of our stores are now open to the public. We are now introducing Buy Online. Please shop at Soft-sub.com to see if your favorite products are available to be reach to your country. We are also offering local warehouse distribution services in Ghana, and more warehouses in different countries are opening soon.

All orders are processed in the order they are received and are shipped within 24-48 hours Monday-Thursday. Orders received on Friday after 8:00 am EST will be processed the next business day. Due to COVID-19, orders may experience a 2-3 day delay in order processing.

We can ship to virtually any address in the world as deemed by the carrier. All orders are shipped via Chinapost or USPS, therefore arrival time will be based on your area and carrier. All products are shipped from China. Restrictions may apply to some products due to international regulations. When your package is shipped, you will receive a tracking number and you can check the latest status of the package on 17track.net

Due to an increase in online order volume, your order may arrive in multiple shipments. Items may have been cancelled from your order due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items were out of stock. Unfortunately our system does not support backorders.

Due to an increase in online order volume, your order may arrive in multiple shipments. Items may have been cancelled from your order due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items were out of stock. Unfortunately our system does not support backorders.

You should receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.

Please visit our Returns & Exchanges page for more information.

You can reset your Rewards information by logging into your account and editing information under the About Me section. https://www.soft-sub.com/login/

We are here to help! Visit SOFTSUB Blog for tutorials and tips on all things hair and body care.

We’re so sorry, but once an order is submitted, we have no way to change it. Please make sure that the receipt information is accurate

We’re so sorry, but once an order is submitted, we have no way to change it.

Your credit card will show a pending authorization for the full amount of your total order. An actual charge will not be processed until your order has shipped. Since we may send your order in multiple shipments, you’ll see a charge for each of these shipments, but will never exceed your order total.

Yes. In the event your order is being fulfilled by more than one location, a shipping confirmation email will be sent for each shipment. If some items cannot be fulfilled, we will send you a final email detailing any items that maybe short shipped or cancelled.

Due to limited availability of certain products or the nature of their ingredients, we have placed quantity restrictions on their purchase.

In order to expedite your order, some or all of your items may have been shipped from a local store. The item(s) will be listed separately in the My Orders page of My Account. You have not been charged extra and will be credited for any cancellations or short-shipments due to inventory.